SHIPPING&RETURNS

Shipping & Returns Policy

Last updated: November 2025

Order Processing

At HOLYSTEP, each product is carefully prepared after your order is placed.

Orders are typically processed within 1–2 business days after payment confirmation.

During peak seasons, holidays, or special promotions, processing times may be extended by an additional 2–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Domestic Shipping (United States)

Standard shipping is available for orders within the United States.

Estimated delivery time:

  • Most U.S. locations: 7–10 business days after shipment

  • Remote or rural areas: 20–30 business days after shipment

Delivery times may vary depending on carrier performance, weather conditions, holidays, and other circumstances outside of our control.

International Shipping

We offer international shipping to many countries worldwide.

Estimated delivery time:

8–15 business days after shipment

Please note that international delivery times may vary depending on customs clearance, local postal services, holidays, and carrier schedules.

Estimated delivery times by region:

Country / Region Estimated Delivery Time
USA (Most Areas) 7–10 business days
USA Remote Areas 20–30 business days
UK 8–15 business days
Canada & Australia 8–15 business days
Europe 8–15 business days
Asia & South America 8–15 business days
Other Countries 8–15 business days

Delivery estimates begin after your order has been shipped.

Tracking Information

All orders include tracking information.

Once your order is shipped, you will receive an email containing your tracking number. You can use this information to monitor your shipment’s progress.

Please allow some time for tracking information to update after shipment.

Customs & Duties

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges required by the destination country.

These fees are not included in the order total at checkout.

Returns & Exchanges

Made-to-Order Products

At HOLYSTEP, our products are created after an order is placed and enter the production process specifically for each customer.

Because of our made-to-order production model, we are unable to accept returns or exchanges for non-quality-related reasons.

Quality Issues & Incorrect Orders

If your order arrives with a manufacturing defect, damage, or an incorrect item caused by our mistake, please contact us within 45 days of delivery.

Please provide photos or relevant details so our team can review the issue.

For approved quality-related issues, we will provide an appropriate solution, including:

  • Replacement of the item

  • Refund options when applicable

Non-Returnable Reasons

Returns or refunds are generally not accepted for:

  • Incorrect size selection

  • Size preference issues

  • Change of mind

  • Personal preference

  • Color preference

  • The item not fitting as expected

  • Ordering the wrong style

Our products follow standard sizing specifications. We strongly recommend reviewing the size chart carefully before placing your order.

If you have any questions about sizing, our customer service team is happy to assist before purchase.

Customer Responsibility for Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including:

  • Full name

  • Shipping address

  • Apartment/unit number (if applicable)

  • Phone number

  • Email address

If an order cannot be delivered due to incorrect, incomplete, or inaccurate information provided by the customer, including an incorrect address or phone number, HOLYSTEP is not responsible for delivery failure, package loss, additional shipping costs, or replacement costs.

Return Process

If you believe your order qualifies for a return due to a confirmed quality issue, please contact our customer service team:

📧 support@theholystep.com

Please include:

  • Order number

  • Description of the issue

  • Photos showing the problem

Our team will review your request and provide further instructions if approved.

Refunds

Once an approved return or quality claim has been reviewed, any eligible refund will be processed to the original payment method.

Refunds typically appear within 5–7 business days, depending on your payment provider.

Original shipping fees are non-refundable.

Exchanges

For approved quality-related exchanges, HOLYSTEP will provide instructions based on the specific situation.

For non-quality-related reasons, including size preference or personal preference, exchanges are generally not available due to our made-to-order production process.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with photos of the issue.

We will review the situation and work to provide a suitable resolution.

Thank you for supporting HOLYSTEP. Each piece is made with care, and we appreciate your understanding of our small-batch, made-to-order process.